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UI/UXSummit Trails · 2023

A trekking booking platform that handles permit complexity

Multi-agency permit logic distilled into a four-step booking flow that travellers actually finish.

+64%
Booking completion
-38%
Support requests
-88%
Permit errors
Abstract cover artwork for the Summit Trails case study

The problem

Booking a trek in Nepal required travellers to coordinate TIMS cards, national park permits, and conservation fees across separate systems. Summit Trails' booking abandonment sat at 71%.

Technical execution

  1. 01Researched permit requirements across six conservation areas
  2. 02Designed a four-step booking flow with progressive disclosure
  3. 03Built an internal permit orchestration dashboard for operations
  4. 04Added multilingual support for English, German, and French travellers

Client impact

+64%

Booking completion

-38%

Support requests

-88%

Permit errors

Delivered on schedule with full repository and infrastructure handover to the client's internal engineering team.

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